Shipping policy

Shipping Policy

Thank you for shopping at JOVA ROYAL TRADING. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 2 business days (Handling Time). Orders are not shipped or delivered on weekends or holidays.

  • Order Cut-off Time: 5:00 PM (GMT+8) every day. Orders placed after 5:00 PM will be processed the next business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We are pleased to offer Free Shipping on all orders to our available delivery destinations. No minimum purchase is required.

  • Shipping Method: Standard Shipping

  • Estimated Transit Time: 7 - 15 business days

  • Shipping Cost: Free

Please note: Delivery delays can occasionally occur due to custom clearance, holidays, or extreme weather conditions.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

4. Customs, Duties, and Taxes

JOVA ROYAL TRADING is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

If you receive your order damaged, please contact our support team immediately at support@jovaroyaltrading.com. Please save all packaging materials and damaged goods before filing a claim.